Victory for Corbyn as Gauke announces universal credit helpline to be made free – Politics live

18 Oct

In recent days, there has been criticism over the telephone charges that exist in respect of universal credit. Now, as we’ve previously said, the universal credit 0345 numbers are charged at a local rate, which is included in the call package of most mobile phone and landline phone deals. Contrary to some reports, these are not premium lines. DWP does not make a profit from these lines.

Nonetheless, given the recent attention and concern that this [the UC helpline charge] could place a burden on claimants, I have decided that this will change to a freephone number over the next month.

It has been DWP’s longstanding position to operate local line charges for benefit inquiry lines, but having reviewed this matter more widely I will be extending freephone numbers to all DWP phone lines by the end of the year.

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